Financial Services Guide

  • Updated

Updated: 15th Feb 2022 

About this Financial Services Guide (FSG)

This FSG contains important information about how Agile Underwriting Services Pty Ltd (AGILE) (ABN: 48 607 908 243 – AFS Licence number: 483374) provides the following financial services (services):

  • general financial product advice;
  • deals in a financial product; and
  • provides a claims handling and settling service

and any remuneration paid in relation to those services and how complaints are handled. It is designed to assist you to decide whether you should use the services. This FSG was prepared on the 15th February 2022.

Who is the licensee?

AGILE holds an Australian Financial Services Licence (AFSL number: 483374) and is a Coverholder at Lloyd’s. AGILE’s AFSL authorises it to:

  • provide general financial product advice for general insurance products;
  • deal in general insurance products; and
  • provide claims handling and settling services.

AGILE’s details are as follows:

ABN:                        48 607 908 243
AFSL:                       483374
Head Office:           Level 5, 63 York St, SYDNEY  NSW  2000
Postal Address:      Level 5, 63 York St, SYDNEY  NSW  2000
Telephone:             1300 475 092

AGILE works on behalf of insurers to create and deliver the innovative products that customers need. However, AGILE is responsible for the provision of these services under its own AFSL.

What financial services are provided?

AGILE can provide you with the following financial services in relation to general insurance products:

  • general financial product advice;
  • deal in a financial product by issuing, applying for, acquiring, varying or disposing of general insurance products; and
  • provide claims handling and settling services.

AGILE holds a binding authority from our insurers which includes, certain underwriters at Lloyd’s, Pacific International and HDI Global Specialty SE - Australia. This means that we can issue, limited to:

  1. AGILE makes a recommendation, or states an opinion, in the following circumstances:
    • the recommendation, or statement of opinion, is made in response to an inquiry by or on behalf of another person about an existing or a potential claim by the other person under an insurance product; and
    • the recommendation, or statement of opinion, could reasonably be expected to influence a decision whether to continue with the existing claim or to make the potential claim;
  2. AGILE assists another person to make a claim under an insurance product;
  3. AGILE assesses whether an insurer has a liability under an insurance product, or provides assistance in relation to such an assessment;
  4. AGILE makes a decision to accept or reject all or part of a claim under an insurance product;
  5. AGILE quantifies the extent of the insurer's liability to another person under an insurance product, or provides assistance in relation to the quantification of the extent of such a liability;
  6. AGILE offers to settle all or part of a claim under an insurance product; and
  7. AGILE satisfies a liability of the insurer under an insurance product in full or partial settlement of a claim under the insurance product.

When providing the above services, we act on behalf of the insurer and not on your behalf. AGILE is 100% owned by part of the Agent Zero Group (ABN: 22 607 904 076). Other than the binding authority referred to above, AGILE or any related body corporate does not have any other relationship or association with the insurers. 

How are we remunerated for financial services?

We receive a commission paid by the insurers (up to 40%) calculated as a percentage of the premium, for the agreed premium based on a number of factors including your risk profile and circumstances (plus relevant taxes and charges) which we will calculate and provide you with before you purchase the product. AGILE receives this commission from the insurer after you have paid the premium.

AGILE may receive a profit commission based on agreed performance criteria with the insurer.

If you require more information on the remuneration applicable to our services, please contact us.

All permanent employees are paid an annual salary. An annual bonus may be paid in some circumstances, which can be based on performance against sales targets and other performance criteria. All temporary employees receive hourly wages or such wages otherwise agreed for a fixed term or contract.

Performance-based payments may also be paid in some circumstances. Employees may also receive other non-monetary benefits such as attendance at business related conferences, study trips, other functions or gift vouchers.


If you have a complaint relating to the financial services, contact AGILE and tell us about your complaint.  AGILE will do its best to resolve it quickly. You can view the relevant complaints procedure in our help centre.

Contact:                 Complaints Officer at Agile Underwriting Services
Postal Address:      Level 5, 63 York St, NSW 2000
Telephone:             1300 705 031
Website:                 visit our help centre

Upon receipt of your complaint, we will acknowledge your complaint within 1 business day.

We will attempt to resolve your complaint within 30 calendar days after receiving it. If you are not satisfied with our decision, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. AFCA can be contacted at:

Contact:                 Australian Financial Complaints Authority
Postal Address:      GPO Box 3, Melbourne, VIC 3001
Telephone:             1800 931 678 (free call)

What professional indemnity insurance arrangements are in place?

AGILE holds professional indemnity insurance covering the provision of financial services by AGILE and its authorised representatives. The policy meets the requirements of the Corporations Act 2001 (Cth).