Policies

• Complaints and Dispute Resolution Procedure for HDI Global Specialty SE – Australia Policies
• Supporting Customers Experiencing Vulnerability Policy
• Complaints procedure for Lloyd’s policies
• Complaints and Dispute Resolution Procedure for Pacific International Insurance Policies
• Financial Hardship
• Family and Domestic Violence Policy
• Translation and Interpreting Services
• Modern Slavery Policy
• New Zealand: Lloyd's Complaints and Dispute Resolution
• New Zealand: Non-Lloyd's Complaints and Dispute Resolution
• Retail Insurance Product Design and Distribution Policy