How can we help?

  • Submit a claim

    Submit a new insurance claim

  • Check on an existing claim

    Check the status of your current claims

  • General

    General

    Frequently asked questions and announcements

  • Compliance policies and procedures

    Compliance policies and procedures

    Policies and procedures from complaints to financial support

  • New Zealand and other Countries

    New Zealand and other Countries

    Policies and procedures that are specific to a country

  • Target Market Determinations

    Target Market Determinations

    View the catalogue of AGILE's Target Market Determinations

Promoted articles

  • Supporting Customers Experiencing Vulnerability Policy

    In June 2020, Agile Underwriting Services (AGILE) created a policy to support customers experiencing Family / Domesti...

  • Complaints procedure for Lloyd’s policies

    Agile Underwriting Services Pty Ltd "AGILE" (ABN 36 612 629 295 | AFSL No. 491165) has detailed complaint handling an...

  • Complaints and Dispute Resolution Procedure for Non-Lloyd’s Policies

    Agile Underwriting Pty Ltd "AGILE" (ABN 48 607 908 243 — AFS Licence No. 483374) has detailed complaint handling and ...

  • Financial Hardship

    Financial hardship means situations where you may have difficulty in meeting your financial obligations. Agile Underw...

  • Family and Domestic Violence Policy

    This policy is applicable to all Agile Underwriting Services Pty Ltd (‘AGILE’) customers affected by Family / Domesti...

  • Translation and Interpreting Services

    The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Immi...